Privacy Policy
Our Contact Information:
Dunham Barks Dog Boarding
Reed House Farm
Gorsey Lane
Warburton
Lymm
Cheshire
WA13 9UB
07860 230449
Dunhambarks@gmail.com
Updated 11/10/2023
We currently collect and process the following information:
Name, address, phone number and email address of customers and emergency contacts
Pet details
Data for accepting online payments via Stripe
How we get the personal information and why we have it:
Most of the personal information we process is provided to us directly by you for one of the following reasons:
To be able to contact you or your emergency contacts
To process booking for your dog(s)
To process your payments online
We may share this information with the following organisations or individuals:
Revelation Pets - This is our password protected booking software, your information will be used to create bookings for your dog. See Revelation Pets website here: https://www.revelationpets.com
Jotform - This form builder is used to collect information in order to create an account on Revelation Pets and is then deleted. See Jotform Privacy Policy here: https://www.jotform.com/privacy
Stripe - Facilitates online payments. See Stripe Privacy Policy here: https://stripe.com/gb/privacy
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting 07860 230449 or DunhamBarks@gmail.com
How we store your personal information:
Your information is securely stored on our booking system Revelation Pets which is GDPR compliant. You can see their privacy policy here: https://www.revelationpets.com/privacy-policy
Any information collected via Google Forms is immediately deleted once a Revelation Pets account is created and is only used for this purpose.
We keep your name, address, email address and telephone number on our booking system for 5 years from your last booking . After this time we will assume that you no longer require our services and will then dispose of your information by deleting it from the Revelation Pets system.
Your data protection rights:
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at dunhambarks@gmail.com if you wish to make a request.
How to complain:
If you have any concerns about our use of your personal information, you can make a complaint to us at dunhambarks@gmail.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk